Last Updated: May 17, 2025
At TimDrive, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application, website, or services provided by TimDrive, a delivery company based in Algeria specializing in fuel, water, groceries, household appliances, and moving services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our delivery services. The types of information we may collect include:
a. Personal Information
- Client Profile: When you sign up as a client, we collect your name, phone number, email address, delivery address, and payment details to process orders and deliver products.
- Driver Profile: If you register as a driver, we collect your name, phone number, email address, vehicle details, identification documents, and banking information for payment processing.
- Location Data: For both clients and drivers, we collect real-time location data to facilitate order tracking, delivery routing, and service optimization. Clients provide delivery addresses, and drivers share live locations during deliveries.
b. Transaction Information
- Details about your orders, such as products ordered (e.g., fuel type, groceries, appliances), delivery locations, timestamps, and payment amounts.
- Driver earnings, trip details, and completed deliveries.
c. Usage Data
- Information about how you interact with our app, including pages visited, features used, and time spent on the app.
- Device information, such as IP address, device type, operating system, and app version.
d. Communications
- Messages, feedback, or inquiries you send through the app or via customer support channels.
- Call logs or recordings (with your consent) when you contact our support team.
2. How We Use Your Information
We use your information to provide, maintain, and enhance our services. Specific uses include:
- Order Processing: To match clients with drivers, process payments, and deliver products like fuel, water, groceries, or appliances to your specified address.
- Driver Operations: To assign orders to drivers, track deliveries in real-time, and calculate earnings.
- Service Improvement: To analyze usage patterns, optimize delivery routes, and enhance app functionality.
- Communication: To send order confirmations, delivery updates, promotional offers, or respond to your inquiries.
- Safety and Security: To verify identities, prevent fraud, and ensure the safety of drivers and clients during deliveries.
- Legal Compliance: To comply with Algerian laws, tax regulations, and other legal obligations.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following cases:
- With Drivers and Clients: Client information (name, phone number, delivery address) is shared with drivers to fulfill orders. Driver information (name, phone number, location) is shared with clients for tracking purposes.
- Service Providers: We work with third-party providers for payment processing, cloud storage, analytics, and customer support. These providers are bound by confidentiality agreements and only access data necessary to perform their services.
- Legal Requirements: We may disclose your information to comply with Algerian laws, respond to court orders, or protect the rights, property, or safety of TimDrive, our users, or the public.
- Business Transfers: If TimDrive is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive information (e.g., payment details) during transmission and storage.
- Access controls to limit data access to authorized personnel only.
- Regular security audits to identify and address vulnerabilities.
- Despite these measures, no system is completely secure. We encourage you to use strong passwords and avoid sharing sensitive information unnecessarily.
5. Your Choices and Rights
You have control over your personal information. Your rights include:
- Access and Update: You can view and update your profile information (name, phone, address) directly in the TimDrive app.
- Location Data: You can disable location sharing in your device settings, but this may limit app functionality (e.g., order tracking or delivery assignments).
- Marketing Communications: You can opt out of promotional emails or notifications through the app’s settings.
- Account Deletion: You can request to delete your account by contacting us at support@timdrive.dz. We will process your request in accordance with Algerian data protection laws, though some data may be retained for legal or operational purposes.
- To exercise these rights, please contact us at support@timdrive.dz.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. For example:
- Client order data is retained for 5 years to comply with Algerian tax and accounting laws.
- Driver earnings and trip data are kept for 7 years for auditing purposes.
- Inactive accounts may be deleted after 2 years of inactivity, unless required by law.
7. Children’s Privacy
TimDrive’s services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us at support@timdrive.dz, and we will take steps to delete it.
8. International Data Transfers
TimDrive is based in Algeria, and your data is primarily stored and processed within the country. If we transfer data to service providers outside Algeria, we ensure they comply with data protection standards equivalent to those in Algeria, using contracts or other safeguards.
9. Cookies and Tracking
Our app and website may use cookies or similar technologies to enhance user experience and analyze usage. You can manage cookie preferences through your device or browser settings, though disabling cookies may affect app functionality.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email, app notifications, or by posting the updated policy on our website. Your continued use of our services after such changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
- Email: support@timdrive.dz
- Address: TimDrive Headquarters, Algiers, Algeria
- Phone: +213-123-456-789
- We aim to respond to all inquiries within 30 days.
12. Governing Law
This Privacy Policy is governed by the laws of Algeria. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Algiers, Algeria.
Thank you for choosing TimDrive. We value your trust and are committed to protecting your privacy.
